Payment Terms
HK Local Shipping
Overseas Shipping
Photo Requests Policy
Wine Storage Services

     

    All products are sold and to be paid in Hong Kong Dollars. If you need to pay using other currencies, please let us know. ​

    Payment Terms​​​​​​​

    (A) Stock items:

    Payment should be settled in real-time for online orders (except for order opting for offline settlement); or within 3 days from invoice date for orders placed via phone, email or instant messaging platforms. If payment is not received by the deadline, we reserve the right to cancel the order and return items to stock for other customers without further notice.

    For credit card payment (online payment gateway and PayPal) will incur a transaction surcharge of 1.8%. There are no surcharges for payments via bank transfer, FPS, cash/cheque deposit, WeChat Pay (global & China accounts) or AliPay (China accounts only).

    (B) Broking List items:

    Payment should be settled in full within 3 days from invoice date to confirm your order and for first-time customers, payment by only Bank Transfer or Cash/Cheque Deposit will be accepted for first-time customers. If payment is not received by the deadline, we will deem it to be a cancellation of order and your order will not be processed. We will not be responsible for any missed opportunities.

    For credit card payment (online payment gateway and PayPal) will incur a transaction surcharge of 1.8%. There are no surcharges for payments via bank transfer, FPS, cash/cheque deposit, WeChat Pay (global & China accounts) or AliPay (China accounts only).

    Our Bank Details:

    - Bank Name: Hang Seng Bank
    - Bank A/C No.: 789-280195-001
    - Bank account name: "Burgundy Cave Limited"

    - Please keep a copy of the transfer slip and send to us as proof as payment and reference.

    (B) Cheque Payment:

    - Make cheque payable to "Burgundy Cave Limited" and deposit to the bank account in (A) above.
    - Delivery will only be arranged after the cheque is cleared by the bank which usually takes about 1-2 working days.
    - Please keep a copy of the deposit slip and send to us as proof payment and reference.

    (C) Credit Card Payment:

    We accept VISA, MasterCard, Shop Pay, Google Pay and Apple Pay. There will be a transaction surcharge of 1.8%.

     

    Local Shipping (within Hong Kong)​​​​​​​

    All deliveries will be made using temperature-controlled delivery services.

    Delivery is free-of-charge for orders reaching HK$3,000 or 6 bottles; for order under HK$3,000 or 6 bottles, a flat fee of HK$100 per delivery will apply.

    Delivery Schedule -

    Hong Kong Island: Mondays, Wednesdays and Fridays
    Kowloon: Everyday, Mondays - Saturdays
    New Territories*: Everyday, Mondays-Saturdays
    *Tung Chung: Deliveries will need to be scheduled one week in advance; Park Island, Discovery Bay and Other Outlying Islands: No delivery service can be provided to these locations at the moment.

    Delivery Time: 11am - 7pm

    - Do let us know if there is a specific delivery timing that would be preferred and we will do our best to accommodate.

    Delivery Cut-Off Time

    - All deliveries will need to be scheduled before 12noon one working day in advance of the requested date of delivery.

    Note:

    (1) Any request for deliveries outside of the above schedule will be subject to a surcharge. Please check with your respective account manager for details, or reach us at 3957-1080 or WhatsApp 6112-1779 anytime.

    (2) We will not be responsible for any entrance or gate charges higher than HK$50 at the delivery destination. Kindly help settle such charges in advance, or we will send the receipt to customers to repay such charges after delivery has been made.

     

    Overseas Shipping

    ​​If you wish to have the wines shipped abroad, you may arrange your own courier to pick up the wines directly from our office by appointment (Address: Unit G, 10/F, Winner Factory Building, 55 Hung To Road, Kwun Tong, Kowloon, Hong Kong). All shipping and relevant fees will be at your own cost.

    Or, we offer courier services through our shipping partner FedEx (or other 3rd Party forwarding/shipping partners as required), please refer to the shipping fees below. The fees include packing and door-to-door delivery. The transit time is approximately 3-5 working days and does not include insurance, import tax, sales tax or any other taxes/extra charges unless otherwise specified). We will only offer courier services by FedEx during Oct - May (i.e. no shipment during Jun - Sep period):

    MACAU

    1-3 bottles: HK$100 per shipment
    4-6 bottles: HK$100 per shipment
    7-12 bottles: Free-of-charge

    Approx. Leadtime: 2-3 working days

    TAIWAN

    1-3 bottles: HK$200 per bottle
    4-6 bottles: HK$150 per bottle
    7-12 bottles: HK$150 per bottle

    Approx. Leadtime: Monthly shipment

    JAPAN

    Via FedEx

    1-3 bottles: HK$500 per shipment
    4-6 bottles: HK$800 per shipment
    7-12 bottles: HK$1,400 per shipment

    Approx. Leadtime: 3-4 days

    Via DHL

    1-3 bottles: HK$1,050 per shipment
    4-6 bottles: HK$1,600 per shipment
    7-12 bottles: HK$2,750 per shipment

    Approx. Leadtime: 2-4 days

    SINGAPORE

    Via FedEx

    1-3 bottles: HK$450 per shipment
    4-6 bottles: HK$650 per shipment
    7-12 bottles: HK$1,300 per shipment

    Approx. Leadtime: 3-4 days

    Via DHL

    1-3 bottles: HK$750 per shipment
    4-6 bottles: HK$1,080 per shipment
    7-12 bottles: HK$2,100 per shipment
    Approx. Leadtime: 2-4 days

     

    KOREA

    Via FedEx

    1-3 bottles: HK$500 per shipment
    4-6 bottles: HK$850 per shipment
    7-12 bottles: HK$1,700 per shipment

    Approx. Leadtime: 3-4 days


    Via DHL
    1-3 bottles: HK$750 per shipment
    4-6 bottles: HK$1,200 per shipment
    7-12 bottles: HK$2,150 per shipment

    Approx. Leadtime: 2-4 days 

    For delivery to other locations, please contact us for details.​


    Photo Requests Policy

    ​​​​​​​We will share photos upon request free-of-charge only if the bottle is -
    - From Vintage 2005 or prior; OR
    - Priced at HK$1,500 per 750ml or above.

    Otherwise, a photo fee of HK$10 per 750ml will apply.

    Rest assured that we inspect each bottle of wine prior to dispatching for delivery, so if there is any imperfection found in terms of the capsule, label or suspected leakage based on our professional experience, we will immediately notify the customer to confirm acceptance, otherwise the bottle(s) will be assumed to be perfect. The customer will need to confirm within 3 days from the date of the photo(s) being sent, otherwise it will be assumed to be accepted and no refund or exchange will be entertained.

    Kindly note that we will not be responsible for any condition concerns of the content if the bottle appears to be perfect.

     

    Wine Storage Services​​​​​​​

    • For all wines purchased on or before 30th April 2022, you will be entitled free storage until 31st Aug 2022.
    • For any wine purchased from 1st May 2022, you will be entitled free storage for 60 days from the day we send you the delivery confirmation email (the date of the email sent will be counted as day 1).
    • Wine storage will be charged at HK$2 per bottle (750ml or equivalent) per month. Storage fees are charged on a monthly basis. If the storage period is less than a month, you will still be charged at a full monthly fee.

     

    If you have any enquiries, please feel free to contact us via email at hello@burgundycave.com or call +852 3957 1080 / Whatsapp +852 6112 1779.

    See our Terms & Conditions

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